Terms and Conditions

Summary

We run our business on the principle of fairness to our employees, customers, and suppliers. If there is any reason for dissatisfaction, mention it and we will do our best to resolve it in a fair way.

You agree to provide us with everything that we need to complete the project including text, images, fonts and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback, and sign-off approval in a timely manner and are bound by any deadlines that we set together. You also agree to keep to the payment schedule set out in this proposal.

We have the experience and ability to perform the services you need and we will carry them out in a professional and timely manner. I will endeavour to meet all the deadlines set but am not responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved my work on time at any stage. I will also maintain the confidentiality of any information that you give me.

Details of the works

We will create designs for the look, layout, and functionality of your website. This contract includes one main design and two opportunities for you to make revisions to the final design. If you are not happy with the design at that point, We will provide you with an additional quote for extra design work needed. If instead, you wish to cancel our agreement, you may do so and we will retain the initial payment for the work completed to date.

HTML/CSS layout templates

We will develop using valid HTML5 markup and CSS3 for styling. I will test all my markup and CSS in current versions of all major browsers including those made by Apple, Microsoft, Mozilla, Google and Opera. We will also test to ensure that pages will display visually in a similar—not necessarily an identical—way in Microsoft Internet Explorer 7 for Windows as this browser is now past its sell-by date.

We will develop using valid HTML5 markup and CSS3 for styling. I will test all my markup and CSS in current versions of all major browsers including those made by Apple, Microsoft, Mozilla, Google and Opera. We will also test to ensure that pages will display visually in a similar—not necessarily an identical—way in Microsoft Internet Explorer 7 for Windows as this browser is now past its sell-by date.

DESIGN SERVICES

Design Services are charged at $80/hour, $20 minimum. An estimate can be provided, and we are willing to work within an agreed budget.

Text content

We am not responsible for writing or inputting any text copy. We will be happy to help, but significant work on my part will result in a charge above and beyond the original price. This will not be done without your approval of an additional quote provided in advance.

Photographs

If needed, you will supply me photographs either in digital or printed format. If you choose to buy stock photographs that price will be added to the initial quote. Stock photography will not be purchased without your written approval.

Changes and revisions

The estimate/quotation prices in this proposal are based on the time I estimate I will need to accomplish everything that you have told me you want to achieve. If you do want to change your mind, add extra pages or templates, or even add new functionality, that won't be a problem. At that time you will be provided with an additional quote for the extra work.

Technical support

As agreed, the quote provided includes the installation and setup of your site on your server as well as the implementation of Google Analytics. Updates to, and management of that server, plus any support issues will be up to you.

We do not offer or include technical support for website hosting, email, or other services relating to website hosting. If you do require help with anything beyond the design and development of your site, we will be happy to help.

Legal

We are not liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of the operation of or inability to operate this website and any other web pages—even if you have advised me of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Copyrights

You guarantee to me that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by you or that you have permission to use them.

When we receive your final payment, copyright is automatically assigned as follows:

  • You own the graphics and other visual elements that we create for you for this project. We will give you a copy of all files and you should store them carefully as we are not required to keep them or provide any native source files that I used in making them.
  • You also own text content, photographs, and other data you provided unless someone else owns them. I own the HTML markup, CSS, and other code and I license it to you for use on only this project.
  • We are also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on websites, in magazine articles, and in books.

PAYMENT

50% at time of order, balance upon receipt

30-day accounts available upon approval of credit application. On long-term projects, monthly billings may be rendered.

Interest accrued if payment is more than 14 days late. We reserve the right to add 5% any outstanding balance every 7 days, starting from 15th day after receipt of the finished product.

You cannot transfer this contract to anyone else without my permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Quality Assurance Policy

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

100% Satisfaction Guarantee

We aim at exceeding your expectations and strive to accomplish it.

We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

Delivery Policy

The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.

The turnaround time will be according to the package, the minimum time required is 2 business days.

In case of urgent order, contact our customer support team.

Record Maintenance

Gem Creatives Inc. keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

Customer Support

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

Communication Policy

Gem Creatives Inc. will not be responsible for any communication done via any other platform than “info@gemcreatives.com” or any numbers not provided by us or given on our official website.

We are not responsible for any damages caused due to other contact details not provided by us.

We take full responsibility of all the information provided through our official domains.